Delivery & Returns

Everything you need to know about receiving your order and sending it back if it is not right.

Delivery

Every order ships free worldwide, and tracking information is emailed to you when your order ships. For full details see our Shipping Policy.

Returns

We accept returns within 30 days on unused items. The product should be unused and in a condition where it can be resold, with its packaging.

How to start a return

1. Send us a message through our contact form within 30 days of receiving your order.
2. Include your order number and tell us why you are returning the item.
3. We will reply with return instructions and the address to send it to.

Please do not send anything back before contacting us — unannounced returns are hard to match to an order and slow your refund down.

Damaged or faulty items

If your Calm Companion arrives damaged or does not work as described, contact us with your order number and photographs of the problem and we will put it right.

Refunds

See our Refund Policy for how refunds are issued.