Terms of Service

These terms govern your use of this website and any purchase you make from Petnosiaa.

1. These terms

By browsing this store or placing an order you agree to these terms. If you do not agree with them, please do not use the store.

2. The products we sell

We sell the Petnosiaa Calm Companion, a comfort plush for pets. We describe the product as accurately as we can, including its comfort features, charging method and suitability for cats and dogs.

The Calm Companion is a comfort product for pets. It is not a veterinary device and it is not intended to diagnose or address any medical or behavioural condition. If your pet is distressed or unwell, speak to a vet.

3. Prices and payment

Prices are shown in your local currency where available. Shipping is free worldwide. We may change prices at any time, but a change will never affect an order you have already placed.

4. Orders

Your order is an offer to buy. We accept it when we send your order confirmation. We may refuse or cancel an order — for example if the item is unavailable, if there was a pricing error, or if the order appears fraudulent — and if we do, we refund you in full.

5. Delivery, returns and refunds

Delivery, returns and refunds are covered by our Shipping Policy, Delivery & Returns page and Refund Policy, which form part of these terms.

6. Safe use of the product

Follow the instructions supplied with the product. Charge it with the USB-C cable. Supervise your pet with any new object, and stop using the product if it becomes damaged.

7. Your account

If you create an account, you are responsible for keeping your login details secure and for activity that happens under your account.

8. Acceptable use

You agree not to misuse this store — including attempting to gain unauthorised access to it, interfering with how it works, or using it for anything unlawful.

9. Our content

The text, images, branding and design on this store belong to Petnosiaa or are used with permission, and may not be copied or reused without our consent.

10. Changes

We may update these terms. The version published on this page at the time you order is the one that applies to your order.

11. Contact

Questions about these terms can be sent through our contact form.